Canceling Transactions - Processing Multiple Data (Upload only a list of order IDs to be canceled)

Follow the steps below to upload a list of order IDs to be canceled, created in a text file, via the admin screen, and then enter the cancellation details for each record.

Affiliate performance cancellations must be completed by the end of the month following the month in which the performance occurred (the month the transaction data was sent). (If this deadline is missed, affiliates will be paid, and as a general rule, transaction cannot be canceled.)

★TIPS★

We recommend this procedure if you need to cancel between 11 and 50 orders.

[Pre-preparation] Create a text file listing the order IDs to be canceled.

!!Please Note!!

The maximum number of order IDs that can be uploaded at one time is 50.
The character encoding must be SHIFT-JIS or UTF-8.
Please list only one order ID per line.
The "Order ID" must be an exact match to the transaction data. Please note that partial matches or leading matches will not yield search results.
The file name can be anything you like. (Example: cancel.txt)

Example file to create:

From the account menu on the admin screen, click "Transactions."

Click the "Manual Cancellation" link.

Select the "Multiple Order IDs" radio button, click the "Browse" button, select the text file created in [Pre-preparation], and then click the "Submit" button to upload.

Select the checkbox for the item you want to cancel, enter the "Quantity/Amount to deduct and Reason," and click the "Submit" button.

!!Please Note!!

You do not need to put a minus sign before the numbers for "Quantity" and "Amount."
You cannot process cancellations for values exceeding the quantity/amount displayed on the screen.

If there are any deficiencies in the file, it will not be processed correctly. If "Errors found." is displayed, please click "Click here for error details" to check the line numbers with errors, correct the file, and then upload it again.
 

The data will be processed immediately and will appear in the advertiser and affiliate site reports within 24 hours. You do not need to put a minus sign before the numbers for "Quantity" and "Amount." You cannot process cancellations for values exceeding the quantity/amount displayed on the screen.

After performing a transaction cancellation, please be sure to check the transaction entry notification email from the admin screen to confirm that it has been processed. If you do not receive an email or are unsure about the error content, please contact customer support.

The email sent will be similar to the following:

Subject: MID: 〇〇〇〇 [Advertiser Name] - Transaction Entry Notification from Admin Screen

Body:

The results of transaction entered or canceled from the admin screen are as follows:

1 item sent
1 item successful
0 items with errors

Additionally, please check the "Search Manual Transactions" to confirm that the transaction cancellation you executed has been processed. If any item remains "In Progress," please contact customer support.

<LinkShare Japan Help Desk (For Advertisers Only)>

Inquiry Form:
https://linkshare-ec.zendesk.com/hc/ja/requests/new

Email Address:
[e-mail]

(Weekdays 9:00-17:00 JST/ Mondays only 9:00-16:00 JST)

Regarding this task, a paid operational outsourcing service is also available.