Manual Cancellation Procedure When Discount Data Exists

We will explain how to manually cancel performance from the administration screen when discounts such as coupons and points are reflected as negative amounts.
(This applies when there is performance data with a negative amount for an SKU like DISCOUNT.)

First, input the discount amount as positive data through the "Enter Performance Transaction" menu. After confirming that the discount amount has been reflected as positive data, then proceed to cancel the performance data for product SKUs other than the discount. Please note that you must separate the work for the DISCOUNT portion and other items.

Example:
Product A: ¥1000 (excluding tax)
Coupon discount: -¥100
DISCOUNT appears as an SKU in the transaction.

Step 1: Input the -¥100 DISCOUNT amount as positive data via the "Manual Credit" menu.
※Please Note※
When inputting transaction, you must enter the actual purchase date as the purchase date, and the Member ID (U1) value is also required.(Not required for media where Member ID is not originally present)
If the Member ID (U1) is entered incorrectly, points cannot be correctly returned to end-users on point-back sites.
If you are processing data based on transaction logs downloaded from the admin screen, please refer to the FAQs linked from the FAQ below and pay special attention.

Step 2: Confirm on the administration dashboard that the positive input of the -¥100 DISCOUNT amount has been reflected.

Step 3: Input the cancellation of SKUs other than the DISCOUNT amount via the "Manual Cancellation" menu.
※Please Note※
When canceling transaction, the Member ID (U1) must always be left blank.

Please note that the "Manual Credit" menu for inputting positive DISCOUNT amounts and the "Manual Cancellation" menu are separate, so please be careful when performing these tasks.

For performance transaction input procedures, please refer to the following FAQs:

[Additional Performance Transaction Input - Processing Multiple Data (Bulk upload of transaction data created in the specified format)]
https://linkshare-ec.zendesk.com/hc/ja/articles/53025442492953

※Please Note※
When canceling transaction, the U1 field should be left blank, but when adding transaction, it is essential to set U1 and the actual purchase date for the purchase date.

After performing a transaction cancellation, please be sure to check the transaction entry notification email from the admin screen to confirm that it has been processed. If you do not receive an email or are unsure about the error content, please contact customer support.
The email sent will be similar to the following:

Subject: MID: 〇〇〇〇 [Advertiser Name] - Transaction Entry Notification from Admin Screen

Body:
The results of transaction entered or canceled from the admin screen are as follows:

1 item sent
1 item successful
0 items with errors

Additionally, please check the "Manually Entered Transaction Search" to confirm that the transaction cancellation you executed has been processed. If any item remains "In Progress," please contact customer support.

<LinkShare Japan Help Desk (For Advertisers Only)>

1. Inquiry Form:
   https://linkshare-ec.zendesk.com/hc/ja/requests/new
    
2. Email Address:
   [e-mail]
   
   (Weekdays 9:00-17:00 JST / Mondays only 9:00-16:00 JST)
   
   Regarding this task, a paid operational outsourcing service is also available.