Canceling Transactions - Processing One Record at a Time

Follow the steps below to enter cancellation data one record at a time from the admin screen.

Affiliate performance cancellations must be completed by the end of the month following the month in which the performance occurred (the month the performance data was sent). (If this deadline is missed, affiliates will be paid, and as a general rule, performance cannot be canceled.)

★TIPS★
We recommend this procedure if you need to cancel 10 or fewer orders.

From the account menu on the admin screen, click "Transactions."

Click the "Manual Cancellation" link.

Select "Cancel by Order ID, " and  "Single Order ID" enter the "Order ID" to be canceled, and click the "Submit" button.

!!Please Note!!

The "Order ID" must be an exact match to the performance data. Please note that partial matches or leading matches will not yield search results.

Select the checkbox for the item you want to cancel, enter the "Quantity/Amount to deduct and Reason," and click the "Submit" button.

!!Please Note!!

You do not need to put a minus sign before the numbers for "Quantity" and "Amount."
You cannot process cancellations for values exceeding the quantity/amount displayed on the screen.
The data will be processed immediately and will appear in the advertiser and affiliate site reports within 24 hours.

After performing a transaction cancellation, please be sure to check the transaction entry notification email from the admin screen to confirm that it has been processed. If you do not receive an email or are unsure about the error content, please contact customer support.
The email sent will be similar to the following:

Subject: MID: 〇〇〇〇 [Advertiser Name] - Transaction Entry Notification from Admin Screen

Body:
The results of transaction entered or canceled from the admin screen are as follows:

1 item sent
1 item successful
0 items with errors

Additionally, please check the "Search Manual Transactions" to confirm that the transaction cancellation you executed has been processed. If any item remains "In Progress," please contact customer support.

<LinkShare Japan Help Desk (For Advertisers Only)>

Inquiry Form:
https://linkshare-ec.zendesk.com/hc/ja/requests/new

Email Address:
[e-mail]

(Weekdays 9:00-17:00 JST / Mondays only 9:00-16:00 JST)

Regarding this task, a paid operational outsourcing service is also available.